Return Policy

Please read our Return Policy prior sending back items if you have any issues with your order.

Thank you for your purchase of customized items. We hope you are happy with the product. However, if you are not completely satisfied with your purchase for any reason, please contact us to let us try to resolve any issues you might have right now:
Describe your problem in detail and attach relevant photos where possible, and send them to [email protected]

Please see below for more information on our return policy.

RETURNS

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue with the products or anything else on order, please describe your problem in detail and attach relevant photos where possible, and send them to [email protected]

The return address is set by default to one of our fulfilling facilities. When we receive a returned shipment, an automated email notification will be sent to you.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to one of our facilities. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facilities, and you will be liable for the cost of a reshipment to yourself.

If you haven’t registered an account on MagicZoneShop.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Dear Customer – please contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. Please, verify all the information or contact us if you have questions prior to ordering customized products. We don’t accept returns or offer size exchanges for customized products. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partially. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.

Therefore, Intelligent Customer Zone reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

RETURN PROCESS

All returns for products that are not customized and are suitable for return (read above) must be first reported to us via email at [email protected] and postmarked within seven (7) days of the confirmation sent from our department. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the address provided with RMA number.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

For Products that are not customized and are suitable for return (read above). After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  • Customized products

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A 5% restocking fee will be charged for all returns.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]

Last updated April 24, 2023

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