Who pays the customs duties & taxes?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to the appropriate customs agency by the end customer, which means you.
Why do I need to add CPF numbers to my orders if I’m from Brazil?
A CPF number is the Brazilian taxpayer registry ID, and it’s checked at customs for all orders shipped to Brazil. Because of shipping carrier requirements, orders going to Brazil must include the CPF number – it is mandatory for everyone.
If your orders don’t contain the recipient’s CPF number, they may be rejected by shipping carriers or stuck at customs. To avoid shipping delays to Brazil, you need to provide your CPF number. Otherwise, you might lose your order.
All orders to Brazil without CPF numbers will be put on a temporary hold to avoid them getting stuck during delivery. Once your order is updated, we’ll remove the hold and fulfill your order. If you forgot to place the CPF number, you can email it to us at [email protected]. Put in the subject “CPF” and don’t forget to write the order number to clearly specify which order we should update. That will speed up the process.
Please provide your CPF number within 30 days. Any orders that are on hold for more than 30 days will be canceled and refunded.
Submitting your CPF number won’t exempt you from any tax charges, but it’ll ensure an optimal shipping process for your domestic and international orders to Brazil.