Accessibility Statement

Our accessibility statement: We are committed to ensuring our website is accessible to all. We aim to meet WCAG 2.1 AA guidelines and welcome feedback.

Introduction

Intelligent Customer Zone, LLC is committed to providing an accessible experience to our customers and the public, regardless of disability status. Please contact [email protected] to learn more about accessibility support services at Intelligent Customer Zone websites.

We are committed to making our website accessible to everyone, including individuals with disabilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards set by the World Wide Web Consortium (W3C).

Our website is designed with accessibility in mind, and we regularly review and update our site to ensure compliance with these guidelines. Some of the measures we have taken to improve accessibility include:

  • Providing text alternatives for non-text content such as images, videos, and audio files
  • Ensuring that all functionality is available using a keyboard
  • Using a clear and consistent layout and design
  • Providing descriptive headings and labels for all pages and sections
  • Ensuring that all form elements have labels and are accessible with assistive technologies
  • Providing alternative ways to access content for users who cannot see or use a mouse

We understand that there may be areas where we can improve, and we welcome feedback from our users. If you encounter any accessibility barriers or have suggestions for how we can improve accessibility on our website, please contact us at [email protected].

Thank you for your support in helping us create a more accessible website for all users.

Font size

Some parts of our web presence might be more accessible than others. Nevertheless, we create dynamic website designs so that you can change the text size using your browser settings.

  • Internet Explorer
    Select “Zoom” in the “View” menu (hit the Alt key if the menu is not visible). You can also zoom in and out – increasing or decreasing the size of all elements, not just the text – by holding down the Ctrl key and pressing plus (+) or minus (-).
  • Chrome
    Select “Zoom” in the Chrome menu and click on plus (+) to increase the text size or minus (-) to decrease it. You can also hold down the Crtl key and press the plus (+) or minus (-) key.
  • Firefox
    Select “Text size” in the “View” menu or hold down the Ctrl key and press the plus key (+) to increase the text size or the minus key (-) to decrease it.
  • Safari
    Select “Make text bigger” or “Make text smaller” in the “View” menu, or press Command and plus (+) or minus (-).

Easier navigation

We implemented breadcrumbs to make it easier to navigate quickly back through the structure of the blog:

Searching for relevant articles

Under each article, you can find tags that link together articles with a similar topic to make it easier to navigate through the page content.
Click an interesting topic represented by the tag, and you will be redirected to a list of topics assigned to the same tag.

Reasonable Accommodations

Individuals who need a reasonable accommodation to access Intelligent Customer Zone’s services and information should email [email protected] to provide information about the nature of the requested accommodation. Requesters should include contact information such as an email address or telephone number at which they can be reached. Depending on the nature of the request, Intelligent Customer Zone may need sufficient notice to provide reasonable accommodation.

Online Accessibility

Intelligent Customer Zone strives to provide an accessible digital experience for our users. In the event that a user with a disability experiences accessibility issues with our websites or other products and services, please notify us by sending an email to [email protected]. In your email, please specify the nature of the accessibility difficulty, including the web address (or other product or service) that may have presented an accessibility challenge.

iOS and Android Mobile Applications

Intelligent Customer Zone mobile applications do not currently support the accessibility features included with iOS or Android. However, if you require an accessible version of one of our applications, please notify us by emailing [email protected]. Please specify in your email the accessibility features that you would like to receive. For detailed instructions, visit the Amazon Kindle support page. Further information about using VoiceOver with the Kindle app can be found on the Amazon Kindle support page.

Third-Party Websites

Intelligent Customer Zone products and services may contain links to web pages hosted by third parties. Intelligent Customer Zone does not make representations regarding the accessibility of third-party websites and cannot remediate accessibility barriers on such websites.

Feedback

We are always working to ensure that our products and services are accessible to all customers and the public, including individuals with disabilities. If you have an idea or question about accessibility support services at Intelligent Customer Zone, please contact [email protected].

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